Verizon is ready to keep customers connected ahead of Hurricane Helene

Year-round preparedness, network infrastructure and mobile assets are the foundation of Verizon’s response plan for potential Hurricane Helene

ALPHARETTA, Ga., Sept. 25, 2024 (GLOBE NEWSWIRE) — As potential Hurricane Helene approaches the Florida coast, Verizon remains committed to keeping communities and first responders connected. Verizon’s Response Team has prepared year-round to respond to extreme weather situations, like hurricanes, by taking part in emergency drills, fortifying the network infrastructure, and ensuring resources are mobilized for rapid response.

“Verizon is committed to keeping communities connected. From consumers, to businesses, to first responders, Verizon offers the dependable service they need to face Hurricane Helene and the days to come,” said Atlantic South Market President, Leigh Anne Lanier. “Our dedicated team is working around the clock to ensure our customers stay informed, stay in touch with loved ones, and access critical services when they need them most.”

Verizon’s networks are primed
Verizon’s networks are primed to maintain connectivity even in the face of extreme weather conditions, such as hurricanes. With redundancy built into critical paths and components, Verizon’s network is engineered to withstand severe weather. Verizon engineers have prepared by conducting thorough checks, as well as ensuring backup systems, like batteries and generators, are operational and refueled.

In preparation for potential network recovery operations, Verizon has bolstered its arsenal with:

• A fleet of over 550 portable network assets, including generator-powered cell sites, drones, and a fixed-wing aircraft for aerial support.
• An industry-leading nearly 300 satellite-based portable network assets, providing crucial connectivity in scenarios where fiber connections are compromised.
• More than 1,000 mobile generators to assist communities in maintaining or restoring connectivity, and rapid recovery efforts.

Verizon Frontline stands at the ready, prepared to assist first responders in any capacity needed
The Verizon Frontline Crisis Response Team stands ready to help ensure that public safety agencies on the front line of any potential disaster have the mission-critical communications capabilities needed to achieve their missions. This team, composed primarily of former first responders and military personnel, is solely dedicated to supporting public safety customers during emergencies at no cost to the supported agencies.

In the first nine months of 2024, the Verizon Frontline Crisis Response Team has responded to more than 1,000 requests for mission-critical communications support from more than 500 different agencies in 46 states.

Being prepared is essential to support local businesses and communities
Recognizing the critical role of connectivity in business continuity, Verizon Business provides a suite of solutions tailored for seamless operations during emergencies. Businesses and government organizations need the right game plan. Suggested actions include:

• Mitigate customer disruption: Think about what you need to ensure continuous service to your customers, and what software and equipment your business needs to continue operations. Make a detailed list, including service contracts and warranty information, and all pertinent phone numbers for local authorities, utility companies, suppliers, and vendors.
• The right tech makes an impact: Ensure you have the right technology to support your business connectivity needs assuming you might need to move away from your primary location.
• Contacts and documents are key: Make sure you have contact information updated and readily available for all employees, including at-home information for remote workers and branch information for satellite offices.
• Test, test, and test again: Stress-test primary and backup networks and shore up any weak areas.
• Keep track of equipment: Ensure employees working from home have documented all corporate equipment being used to work from home in case of damage or loss.
• Have a backup plan: Ensure backup plans are in place to shift work in case work-from-home employees in a storm-impacted area have to evacuate their homes or their home loses commercial power.

Are you hurricane ready?
Verizon’s team works year-round to ensure customers remain connected to their loved ones and the activities that provide comfort during a disaster. As residents prepare to stay connected and entertained, consider these tips:

• Stock Up on power supplies like batteries for flashlights and radios or device chargers. Take it a step further by charging your devices that can act as chargers for other devices like laptops and party box speakers. Don’t forget to ensure you have the cables!
• Download Movies, Books, Apps and Games or gather board games, card games and puzzles to go device-free.
• Locate materials for hobbies like knitting or drawing, and get creative.
• Plan activities like cooking easy-to-make meals and even no-bake treats. Keep a few non-perishable ingredients, a manual can opener and other kitchen tools on hand.
• Grab some candles, blankets, pillows or anything that makes your space cozy.
• Read up on the American Red Cross’ hurricane preparedness tips.

More information
Visit Verizon’s Online Emergency Resource Center, verizon.com/about/news/emergency-resource-center, for further details on Verizon’s emergency response capabilities.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed in 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $134.0 billion in 2023. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, and security.

Media contact:
Lauren Peterson
214-662-3801
lauren.peterson@verizon.com